Jewelry care & Warranties
Recommended Jewelry Care
Please use common sense and caution when wearing jewelry and care for it in a proper manner. Remove your jewelry when using cleaning solvents or applying beauty products. Do not wear your jewelry while swimming or bathing or when exposed to extreme temperatures. Do not expose items to water or moisture, as it can tarnish your jewelry. Store jewelry carefully in a dry, dust-free place such as in its jewelry pouch or box, and keep it separated from other materials so it doesn’t scratch.
If any jewelry item you purchase breaks because of design or manufacture defect within 60 days of your original purchase, we will repair or replace the piece free of charge. After 60 days, each item is subject to our examination and may incur a fee. Please understand some jewelry supplies are limited in quantity, and repairs are not always possible. Our warranty does not cover damages caused by improper care, accidents, or natural breakdown of materials over extended use and time. Contact us and return all defective or damaged products to us for examination and evaluation. In every case, we will work to the best of our ability to restore or replace your precious jewelry items.
During the first year of wearing your jewelry, you may need repairs such as polishing, cleaning, and the replacement of tiny accent gemstones or diamonds. Under normal wear these repairs are often necessary and will be performed by us free of charge.
Center stones and their settings, however, are inspected thoroughly by us and our jewelers when they are created, shipped, and received for craftsmanship and durability. Damage to these center stones or settings can only occur with improper wear or by an accident, and therefore are not covered by our warranty.
Ring resize policy
When you purchase a ring with us, your first ring resize is complementary within 30 days of purchase if you need to go for a smaller size. If you need to go for a bigger size, a sizing fee will be charged (same if you need to go for a smaller size but after 30 days of purchase). If a resize is not available due to the design, a new ring may need to be ordered or created. This will be done at no charge to you if materials and stones are available. After a ring is resized or altered, it is considered a final sale and cannot be returned or exchanged. Further resizes can possibly be made but will incur a sizing fee. Rings which need sizing and were sold on sale or at a discount will incur a sizing fee. Please note that changes in temperature or lifestyle can affect the size of your finger up to 1-2 sizes, and therefore we recommend sizing your finger a few times before finalizing your order. Sizing fee may vary according to the gold price.
A Jewelry Appraisal can be provided upon request for all your Laurence Vandenborre jewelry pieces through the mean of an official renowned worldwide laboratory. This laboratory will issue a grading report for the loose stone set in the piece of jewelry or for the jewelry piece itself. Fee may vary according to the carat weight of the stone or the complexity of the jewelry piece to be certified. All (engagement) rings, or any other type of jewelry, set with a diamond of minimum 0.50 carat are automatically delivered with a grading report without additional fee. Should you have any questions about our policies or warranties, please contact us at firstname.lastname@example.org.