Jewelry care & Warranties

Recommended Jewelry Care

To ensure the longevity and beauty of your jewelry, we recommend the following care guidelines:

  • Avoid contact with chemicals: Remove your jewelry when using cleaning agents or applying beauty products such as lotions, perfumes, or hairspray.
  • Do not wear while bathing or swimming: Exposure to water, chlorine, or salt can damage or tarnish your pieces.
  • Avoid extreme temperatures: Sudden temperature changes can affect gemstones and metal settings.
  • Store properly: Keep your jewelry in a dry, dust-free environment, such as its original pouch or box. To prevent scratches, store each piece separately and avoid direct contact with other materials.
  • Please read our Blog Articles « How to store diamond jewelry » and « How to clean diamond jewelry » for extra Jewelry Care information.

 

Jewelry Warranty

We stand behind the quality and craftsmanship of our creations.

60-Day Manufacturing Warranty

If your jewelry item breaks due to a manufacturing or design defect within 60 days of the original purchase date, we will repair or replace it at no charge.

After 60 Days

Items returned after 60 days will be examined by our team. Repairs may be subject to a fee, depending on the nature of the issue and the availability of materials. Please note that some components may be limited and no longer replaceable.

Exclusions

Our warranty does not cover:

  • Damage caused by improper care or accidents
  • Natural wear and tear or degradation over time
  • Loss or damage due to misuse or handling
  • Damage to center stones or their settings, which are thoroughly inspected before delivery and typically only sustain damage through impact or misuse

We will always do our best to restore or replace your cherished piece if possible. Contact us at info@lvfinejewelry.com and send your item for evaluation.

 

One-Year Complimentary Minor Repairs

During the first year, we offer on a case-per-case complimentary services for:

  • Cleaning and polishing
  • Tightening or replacing small accent gemstones or diamonds (under normal wear conditions)

 

Ring resize policy

  • First resize (within 30 days of purchase):
    • Free for size reduction
    • Sizing fee applies for increasing the size
  • After 30 days:
    • All resizes (up or down) will incur a sizing fee
  • Design limitations:
    If resizing is not possible due to the ring design, a new ring may be created at no charge, provided materials and stones are still available.
  • Final sale after resizing:
    Once resized or altered, rings are considered final sale and cannot be returned or exchanged.
  • Other important notes:
    • Sale or discounted rings requiring resizing will incur a fee.
    • Finger size can naturally fluctuate due to temperature or lifestyle. We advise sizing your finger multiple times before placing your order.
    • Sizing fees may vary depending on the current gold market.

 

Appraisal

An official jewelry appraisal can be provided on request, and through a globally recognized gemological laboratory if necessary.

  • The appraisal may cover either the loose stone or the finished jewelry piece.
  • Fees vary depending on the carat weight and complexity of the item.
  • For diamonds of 0.50 carat or more, a grading report is included automatically with the ordered piece and free of charge.

 

For any questions regarding jewelry care, repairs, resizing, or warranty coverage, please don’t hesitate to contact us at: info@lvfinejewelry.com