Delivery
We ship our jewelry worldwide using trusted carriers, primarily FedEx and Bpost.
Shipping costs are not included in the product price and are calculated at checkout based on the destination country. Shipping rates may vary for deliveries within Europe and outside Europe.
For orders shipped outside the European Union, any applicable customs duties, import taxes, or other local charges are the responsibility of the customer. These charges are determined by the destination country’s customs authorities and are not included in the purchase price or shipping costs.
We make every effort to prepare and dispatch your order as quickly as possible. Unless otherwise specified at the time of purchase, orders will be delivered within the estimated timeframe provided during checkout and, in any event, no later than 15-20 working days from the date of order confirmation, subject to product availability and circumstances beyond our reasonable control.
Should we be unable to meet the estimated delivery timeframe, we will notify you as soon as possible. You may then choose to accept a revised delivery date or cancel your order and receive a full refund of any amounts paid.
Please note that delivery times do not include potential delays caused by customs clearance procedures or other circumstances beyond our control.
An order is considered delivered when it has been received by you or by a person designated by you at the delivery address provided, as confirmed by the carrier’s proof of delivery.
