Delivery & Return

We use mainly FEDEX and B-POST as delivery methods.

The delivery costs are not included in the sale price and are added at the time where the customer is making the payment. Shipping costs vary according to the country (inside Europe/outside Europe). Taxes & Duties for international customers ordering a jewelry piece are the Customer’s responsibility.

Without prejudice to the provisions in respect of the availability of the products and of force majeure, we shall make every effort to fill the order of the product(s) specified in each Order confirmation before the delivery date specified therein or, if no delivery date was specified, within the estimated time indicated at the time when the Customer chose the delivery method, and in all cases within a maximum time span of thirty days counting from the date of order confirmation.

If we are unable to meet the delivery date, regardless of reason, we shall inform the Customer thereof as quickly as possible and enable him to either continue the performance of the Contract with a new delivery date, or to terminate the Contract and refund the Customer the relevant sums paid by him.

Delivery timelines do not account for possible delays due to customs clearance procedures, which are outside our control.

The “delivery” shall be deemed to have been made, or the order shall be deemed to have been “delivered” at the time when the Customer or a third party appointed by the Customer is in material possession of the products, as corroborated by their signature on the receipt note of the order delivered at the delivery address agreed.